Terms & Conditions

COPYRIGHT
All works of art in these galleries are copyrighted by the artist Alexandra Dawes ©.
No copy reproductions are permitted, nor modifications or distribution of any of the images or part thereof in any form or manner whatsoever, without the prior written consent of the artist Alexandra Dawes.

PRICE AND AVAILABILITY
All prices are as specified and exclude delivery charges unless otherwise stated.

ORDERS
When placing your order, please check the details before submitting. When you place an order it is an offer to buy. You will be sent an email or letter confirming receipt of your order. The acknowledgement is not acceptance of your offer. Once your offer has been accepted, you will be contacted by me via email or letter confirming the details of your order, with a request for payment for the agreed sum. At this time your offer to buy will have been accepted, thus creating a legally binding contract between you as purchaser and me as seller and your painting will be despatched to you once your payment has been received and processed.

Your order should include details of the item or items ordered, the price of each item if more than one, your name, address, email address and telephone number, together with a cheque for the correct amount, including packaging and despatch. Your letter with cheque will constitute an offer to buy. You will be sent a letter confirming receipt of your order.

CHEQUES
Cheques should be made payable to:  "Sandra Hobbs", and made out in Pounds Sterling, drawn on a UK bank. Orders will be dispatched after your cheque has cleared, which is usually up to seven working days, and you have been notified that your order has been accepted.

Please write your name and address on the back of the cheque. Cheques should be posted to the address above.

DESPATCH
Postage and packaging is priced on an individual basis and sent by insured mail via Royal Mail or other carrier.

If you have any queries about delivery please contact me by:
Telephone: 01420 474452 
Email: alexandradawes@googlemail.com    

CANCELLATIONS
By law you may cancel from the date of your order and up to seven working days after the day on which you receive the goods. The right of cancellation does not apply to goods which have been made to your specification or personalized for you. If you wish to cancel please notify me - details above. Please note that ordered goods cannot be cancelled without receipt of a written notice of cancellation from you.

In the event of a refund after your receipt of the painting/s, any refund will be minus the post and packing costs. You should handle the goods with reasonable care. The painting/s should be returned to me in their original condition at your own cost by insured courier, Royal Mail - Special Delivery or equivalent. The artwork to be returned should be wrapped securely in its original packaging, or if the original packaging is not available, similar packaging should be used to provide secure packaging for the transit of the goods.

You will receive a full refund, minus any post and packing costs where applicable, within thirty days of cancellation. Your refund will be by the same method you paid for the goods.

Returned goods should be sent to the address indicated above.

Please include a 'returns' note with details of your name, address and order number.

Should you fail to return the goods within fourteen days of the date of your formal cancellation, I shall arrange for a third party to collect them, or collect them personally from you, and charge you the full cost of collection.

DAMAGED IN TRANSIT
Please check the condition of the parcel and contents upon receipt. If the packaging and or contents are damaged in any way, please retain all packaging material and notify me within three days of its receipt by you. You must also notify Royal Mail of said damage within three days of receipt. They will send you a claim form requesting you to fill it in. Where compensation is sought from Royal Mail for damaged contents in transit they have the right to inspect such damage. Your statutory rights as a consumer shall apply to any entitlement to a refund, repair or exchange in relation to damaged goods. Where necessary, I will arrange for any damaged goods to be collected from you so that you do not incur any expenses.

MISCELLANEOUS
In the event that I am unable to comply with my obligations due to circumstances beyond my reasonable control, I shall not be liable for such inability to comply with my obligations or resulting delays.

These terms and conditions are governed by the laws of England and Wales.

Alexandra Dawes